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Swim Lanes

Two meters is much narrower than you think. Maybe it’s fine if you’re just lounging around. But if you’re trying to accomplish something, like, say, winning 22 gold medals, it’s…

The Paradox of Easy

Who hasn’t been frustrated by a “press one for English” menu system? Over time, these systems have become more sophisticated. Voice recognition, caller ID, and detailed research and analysis of…

Handle it Once

A recurring theme of conversation at events and among online chatter seems to be an overload of email and other things vying for our attention. On a few occasions I’ve…

Monotony Breeds Creativity

“Two turkey wraps, no cheese, with lettuce, tomato, banana peppers, black olives and a little bit of mustard. No chips, no drink, just the wraps please” I say this nearly…